
If
you have the choice, what value would you like the virtual team to
produce? $620,000 or $1 million - - with the same number of people?
Obviously, you want the latter. A breakthrough research project now
tells you
what to focus on to achieve better results when your team works virtually.
Bridge the Distance's founder, Dr. Jaclyn Kostner, is spokesperson
for a just-released international study titled Meetings around the
World (a Frost & Sullivan study commissioned by
Verizon Business and Microsoft). In a nutshell, Meetings Around the
World conclusively underscored a critical finding for global teams: the
better you collaborate, the better the results. Conversely, the less
effectively people collaborate the less well they will perform. It's
just that simple.
In fact, collaboration quality accounted for 36% of the variation performance. Translated into dollars, the quality of collaboration means the difference between producing $640,000 to $1 million with the same number of people! For
each multiple of a million dollars in productivity, the difference in
value produced becomes even more startling. The quality of
collaboration can make the difference between $6,400,000 and $10
million in value produced. For even larger organizations, the quality
of collaboration in your global organization can make the difference
between $64 million or $100 million in value produced.
So what is quality of collaboration? Take this example. Let's say
you have to collaborate on strategy for next year. If you collaborate
by e-mail or by audio conference, these are the lowest forms of
collaboration. They're slow, clunky, and boring. The team that collaborates through such week collaboration practices is destined to produce less.
Compare that to developing strategy in a highly interactive Web
conference meeting, where people meet from their desktops; where people
are constantly using polls, chats, and onscreen annotations to drive a
high performance meeting and replace missing non-verbal cues; and where
everyone in every location is a full, active, and equal participant in
team interaction and decision making. Engaging, interactive Web conference meetings are the highest forms of team collaboration. In
fact, they are so powerful, often they can be better than face to face
in working issues and driving team alignment. They'll never be as warm
as a face-to-face meeting; but when conducted effectively, virtual
meetings are highly effective in driving high performance.
Savvy business leaders have always known that collaboration is
important, but until now no one could put a number on it. By ramping up
the quality of collaboration, Meetings Around the World also showed
collaboration's dramatic impact on all of the key measures that
businesses use to assess their results, including... ol>
Profitability (29% impact)
Profit growth (26% impact)
Sales growth (27% impact)
Labor productivity (36% impact)
Product development (30% impact)
Customer satisfaction (41% impact)
Innovation (30% impact)
Product quality (34% impact)
So, to be clear, quality of collaboration is not sending emails and listening in to audio conference meetings. Rather, high
quality collaboration is the deep, energetic, full participation of all
people, in all locations, in ways that makes working together an
exhilirating and highly productive experience.
Teams that have high quality collaboration are much less likely to
miscommunicate. They work well together and feel a strong team
connection because everyone is included and is participating actively.
And they build high performance because they don't have to waste time
fixing things that were the result of poor communication up front.
Would you--or better yet, would the people on your virtual team--use
the word exhilirating to describe their collaboration, when virtual? If
you aren't sure, read on.