Interaction Quality

When your people work virtually, do you struggle with the human issues-- building trust, participation engagement, synergy, motivation, commitment, creativity, innovation, and results?

Armed with 15 years of experience and research in this field, we have found that the problem isn’t technology or distance. It’s the diminished quality of communication that people exchange with one another, when virtual.

People multi-task rather than participate in virtual meetings. People choose the wrong media for the message, which results in conflict and miscommunication. People rely too heavily on one-way communication, which is the least effective way to communicate. People underutilize collaborative technology (Death by Presentation web conference meetings; electronic team rooms that no one visits). People collaborate 84% less frequently than same-site teams.

Communication is the lifeblood of every business. People know that their virtual communication is not working. It doesn’t have to be that way.

The single factor that differentiates communication in the world's most successful virtual teams and global organizations is Interaction Quality (IQ).

Interaction Quality encompasses the frequency, richness, humanity, and velocity of our communication. Rich interaction in a face-to-face setting is replaced by dozens of emails, endless one way conference calls, and almost a total absence of the human touch in a virtual setting.

All of Bridge the Distance’s workshops and webinars are designed to raise your virtual team’s Interaction Quality in your ...

Web and video conference meetings Web and video conference presentations Web and video conference training sessions Web conference sales calls, webinars, and events Collaborative virtual team communication

We help you learn how to turn your team into a super performer by consciously building Interaction Quality into your virtual communication. You’ll learn…

To enrich voice mail and email, and balance it with rich, live, and highly interactive team collaboration and interpersonal communication, when virtual. To embrace a new generation of collaborative technology very creatively to intentionally interact in ways that are as effective as face-to-face, and often better, when virtual. To build success by design and discipline, by a laser focus on building connectedness, collaboration, and effective communication, when virtual. To enable trust, collaboration, and results to soar—almost effortlessly, when virtual, because you have broken through the barrier of distance.

Consciously building Interaction Quality is the key to success. It is the factor that gets technology to work for people, so humans embrace it and tap into its power. Recent research shows its powerful impact.

IQ is the key to dramatically increased performance metrics, impacting results by as much as 36%.* IQ is the key to dramatically increased drivers of high performance, impacting labor productivity by 36%, product development by 30%, customer satisfaction by 41%, innovation by 30%, and product quality by 34%.* IQ is the key to dramatically increased sales growth, impacting results by 27%.* IQ creates communication that increases employee engagement and reduces turnover.**

Don’t wait a minute more! The cost of a low virtual communication IQ is way too high--for people and performance. Contact us now for more information.

*Items 1-3 from research by Frost & Sullivan, 2006.
**Item 4 from Watson-Wyatt Worldwide, 2005-2006.